Data Deletion Policy – Ayurvediya Upchar

At Ayurvediya Upchar, we respect your privacy and provide customers and sellers with a way to request deletion of their personal information, subject to applicable legal, regulatory and legitimate business requirements.

This Data Deletion Policy explains how you can request deletion of your personal information associated with ayurvediyaupchar.com.

1. Requesting Data Deletion

Customers or sellers who wish to request deletion of their personal information can contact us using:

Email:
ayurvediyaupchar@gmail.com

Phone / WhatsApp:
+91 96172 28848

Please mention “Data Deletion Request” in the subject or message.

2. Information to Include

To help us identify the relevant account or information, your request should include, where applicable:

• Full name
• Registered email address
• Registered mobile number
• Customer or seller account details
• Order ID, if relevant
• A clear statement requesting deletion of personal information

We may request reasonable information to verify that the request is being made by the appropriate person.

3. What May Be Deleted

Depending on the circumstances and applicable requirements, we may delete or anonymise personal information associated with:

• Customer accounts
• Seller accounts
• Contact information
• Saved addresses
• Certain profile information
• Marketing preferences
• Other personal information that is no longer required

4. Information That May Need to Be Retained

Some information may not be immediately deleted where retention is reasonably necessary for:

• Legal or regulatory compliance
• Tax and accounting requirements
• Completed order and transaction records
• Refund or payment records
• Fraud prevention
• Dispute resolution
• Customer complaints
• Seller/account records
• Enforcement of agreements
• Other legitimate business or legal purposes

Where information must be retained, we will retain it only for as long as reasonably required for the relevant purpose, subject to applicable law.

5. Account Deletion

If you request deletion of your customer or seller account, we may close or deactivate the account and delete or anonymise eligible personal information associated with it.

After account deletion, certain services such as order history, saved addresses or seller dashboard access may no longer be available.

6. Order & Transaction Information

Deleting an account does not necessarily mean that all historical order or transaction records can be immediately removed.

Certain records may need to be retained for accounting, taxation, legal, fraud prevention, dispute resolution or other legitimate purposes.

7. Marketplace Seller Data

Marketplace sellers may request deletion of eligible personal information associated with their seller account.

Seller information that is required for completed transactions, financial records, legal compliance, dispute resolution or other applicable requirements may need to be retained.

8. Marketing & Communication

If you no longer wish to receive promotional communications, you may request to opt out of marketing communications.

You may still receive essential service communications relating to:

• Orders
• Payments
• Shipping
• Returns/refunds
• Account security
• Important service updates

9. Verification

For security and privacy reasons, we may verify your identity before processing a data deletion request.

This helps prevent unauthorised deletion or access to another person's information.

10. Processing of Requests

After receiving a valid request, we will review the request and take appropriate action in accordance with applicable requirements.

The time required may depend on:

• The type of information requested for deletion
• Verification requirements
• Whether information is stored with third-party service providers
• Legal or regulatory retention requirements
• Technical limitations

If certain information cannot be deleted, we may explain the applicable reason where appropriate.

11. Third-Party Services

Some information may be processed by third-party service providers such as:

• Payment providers
• Shipping partners
• Website hosting providers
• Communication services
• Analytics providers
• Other service providers used to operate the website

Where applicable, deletion requests may also involve the relevant third-party service provider, subject to their policies and applicable requirements.

12. Contact for Data Deletion

For a data deletion request, contact:

RIDANYA ENTERPRISES
Ayurvediya Upchar

Email: ayurvediyaupchar@gmail.com
Phone / WhatsApp: +91 96172 28848

Business Address:
RIDANYA ENTERPRISES
Creatives Heights, 2nd Floor, 204
E8, Arera Colony
Bhopal, Madhya Pradesh – 462016
India

Subject:

Data Deletion Request

13. Policy Updates

Ayurvediya Upchar may update this Data Deletion Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

The latest version will be published on this page.

Ayurvediya Upchar

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