At AyurvediyaUpchar.com, we are committed to ensuring customer satisfaction. Our Return Policy outlines the conditions under which returns, exchanges, or refunds can be requested. We want to ensure that your shopping experience is seamless, and in case of any issues with your order, we aim to resolve them in a timely and efficient manner.

1. Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

• Timeframe: Return requests must be made within 14 days from the date of delivery.

• Condition of the Product: The product must be in its original, unused, and unopened condition (if applicable) to be eligible for return. Ayurvedic products are especially sensitive, so we cannot accept returns on products that have been opened, used, or tampered with.

• Proof of Purchase: The original invoice or proof of purchase must be provided.

• Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, please notify us within 48 hours of delivery for a quick resolution.

2. Non-Returnable Items

Certain products are non-returnable, including:

• Opened or used products.

• Products that are perishable or have expired.

• Products that cannot be resold for health and hygiene reasons (e.g., skincare, supplements).

• Gift cards or vouchers.

• Customized products (if applicable).

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at support@ayurvediyaupchar.com with your order number and the reason for the return.

2. Return Authorization: Our team will review your return request and provide you with a return authorization and instructions on how to return the product.

3. Pack and Ship: Carefully package the product in its original packaging (if possible). You will be responsible for the cost of return shipping unless the product is defective or damaged.

4. Refund Process

Once we receive the returned product and confirm its condition, we will process your refund. Refunds will be issued to the original payment method, and you will be notified via email once the refund has been processed. Please note:

• Refunds will be issued after inspection, which may take up to 7 business days.

• If you paid via cash on delivery (COD), we will process your refund to your bank account or via another agreed-upon method.

• Shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective product).

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact our customer service team within the return window. Exchanges are subject to availability. If the exchange is not possible, a refund will be issued instead.

6. Partial Refunds

In some cases, we may offer partial refunds for:

• Items that are returned opened, used, or missing parts.

• Items returned outside the eligibility window.

7. Return Shipping Costs

• In the case of defective, damaged, or incorrect items, AyurvediyaUpchar.com will cover the return shipping costs.

• For other returns, customers will be responsible for return shipping costs unless otherwise specified.

8. Cancellation Policy

You may request to cancel your order within 24 hours of placing it, provided the order has not been shipped. After the order has been processed and shipped, it cannot be canceled. Once received, the return process as outlined above should be followed.

9. Customer Support

If you have any questions or concerns regarding the return or refund process, please do not hesitate to reach out to our customer support team at support@ayurvediyaupchar.com. We are here to assist you and ensure that you are satisfied with your purchase.

Conclusion

We strive to ensure that your experience with AyurvediyaUpchar.com is positive and hassle-free. If you are not satisfied with your purchase or encounter any issues, please contact us promptly so we can help resolve the matter.