Shipping Policy

At Ayurvediya Upchar, we aim to provide a convenient and reliable delivery experience for our customers.

This Shipping Policy explains how orders are processed, shipped and delivered when you purchase products through ayurvediyaupchar.com.

1. Shipping Availability

We currently aim to deliver products to serviceable locations across India.

Delivery availability may depend on the customer's PIN code, product availability, seller location and the serviceability of the applicable delivery partner.

Customers can check delivery availability during the ordering process, where applicable.

2. Order Processing

Orders are normally processed after successful confirmation of the order and payment.

Processing time may vary depending on:

• Product availability
• Order volume
• Seller processing time
• Product category
• Delivery location
• Other operational circumstances

Orders containing products from different sellers may be processed and delivered separately.

3. Dispatch

Once an order has been processed, it may be handed over to the applicable shipping or delivery partner.

Customers may receive shipping or tracking information when tracking is available.

For marketplace products, the relevant seller may be responsible for preparing and dispatching the order according to the applicable seller terms.

4. Estimated Delivery Time

Delivery time may vary depending on the destination, shipping partner, seller and product availability.

An estimated delivery date or delivery window may be displayed during the checkout process or communicated after the order is confirmed.

Delivery estimates are not guaranteed and may be affected by circumstances beyond our reasonable control.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during the ordering or checkout process.

Shipping charges may vary depending on:

• Order value
• Product weight or dimensions
• Delivery location
• Seller
• Shipping service
• Other applicable factors

Any free-shipping offer will be subject to the conditions displayed at the time of purchase.

6. Tracking

Where tracking is available, customers may receive a tracking number or tracking information after the order has been dispatched.

Tracking updates are provided by the applicable shipping or delivery partner and may sometimes take time to appear.

7. Delivery Delays

Delivery may be delayed because of circumstances including:

• Weather conditions
• Transportation disruptions
• High order volumes
• Public holidays
• Incorrect or incomplete address
• Remote delivery locations
• Shipping partner delays
• Operational or technical issues
• Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers when a significant delivery issue is reported.

8. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Name
• House/building details
• Street/locality
• City
• State
• PIN code
• Contact number

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or re-delivery charges may apply where applicable.

9. Failed Delivery

If a delivery attempt is unsuccessful, the shipping partner may make additional delivery attempts according to its procedures.

If the package is returned to the sender because of repeated failed delivery attempts, incorrect address or customer unavailability, the customer may need to contact support regarding the next steps.

10. Damaged Package

Customers are encouraged to inspect the package when it is delivered.

If the package or product appears damaged, customers should:

1. Take photographs of the package.
2. Take photographs of the shipping label.
3. Take photographs/videos of the damaged product.
4. Contact customer support as soon as possible.
5. Provide the Order ID and relevant details.

The issue will be reviewed according to our Return & Refund Policy.

11. Wrong or Missing Products

If you receive:

• A wrong product
• A missing product
• An incorrect quantity
• A product significantly different from the order

please contact us with your Order ID and relevant photographs/details.

The issue will be reviewed and an applicable replacement or refund may be arranged according to our Return & Refund Policy.

12. Marketplace Orders

Ayurvediya Upchar may allow independent sellers to sell products through the marketplace.

For marketplace orders, shipping and fulfilment may be handled by the relevant seller or an appointed delivery partner.

Orders containing products from different sellers may arrive in separate packages and at different times.

Sellers are expected to provide accurate dispatch and shipping information and cooperate with customer support regarding delivery issues.

13. Food, Spices & Natural Products

Masala, spices, natural powders and other products should be stored according to the instructions provided on their packaging.

Customers should check the product label and storage instructions after delivery.

For food and other products where product integrity is important, customers should contact us promptly if the package appears damaged, opened or tampered with.

14. International Shipping

At present, our standard shipping service is intended for deliveries within India.

International shipping, if introduced in the future, may be subject to separate shipping charges, availability, customs requirements and additional terms.

15. Customer Support

For shipping-related questions, customers can contact:

Email:
ayurvediyaupchar@gmail.com

Phone / WhatsApp:
+91 96172 28848

Customer Support Hours:
Monday to Saturday, 9:00 AM – 6:00 PM IST

Please provide your Order ID when contacting us regarding an existing order.

16. Policy Updates

Ayurvediya Upchar may update this Shipping Policy from time to time to reflect changes in shipping partners, delivery services, products, marketplace operations or applicable requirements.

The updated version will be published on this page.

Ayurvediya Upchar

Natural Products • Spices & Masala • Everyday Wellness

Business: RIDANYA ENTERPRISES
Email: ayurvediyaupchar@gmail.com
Phone / WhatsApp: +91 96172 28848
Address: RIDANYA ENTERPRISES, Creatives Heights, 2nd Floor, 204, E8, Arera Colony, Bhopal, Madhya Pradesh – 462016, India