Welcome to AyurvediyaUpchar.com! We are committed to providing a seamless, trustworthy, and secure platform for both our sellers and buyers. This Seller Policy outlines the guidelines, responsibilities, and obligations that sellers must agree to and follow when selling their products on our platform.

1. Eligibility to Sell

To become a seller on AyurvediyaUpchar.com, you must:

• Be at least 18 years old.

• Have the legal authority to sell the products you are listing.

• Provide valid business details, including a registered business name, GST number (if applicable), and relevant licenses.

• Agree to adhere to our Terms and Conditions, Privacy Policy, and all other applicable policies.

2. Product Listings

Sellers are responsible for ensuring their product listings are accurate, complete, and comply with all applicable laws and regulations, including:

• Product Description: A detailed and accurate description of the product, including ingredients (for Ayurvedic products), usage, and benefits.

• Pricing: Prices must be set in accordance with market standards and should include all applicable taxes.

• Images: High-quality images of the product that accurately represent the product being sold. Images should not include watermarks or logos from other brands unless you have permission.

• Stock Availability: Sellers must maintain accurate stock levels and update inventory regularly to avoid overselling.

3. Prohibited Products

AyurvediyaUpchar.com does not allow the sale of:

• Illegal or counterfeit products.

• Products that violate intellectual property rights (trademarks, patents, etc.).

• Products that do not comply with health, safety, or regulatory standards (e.g., expired products, products with banned ingredients).

• Any products that promote discrimination, hate speech, or violence.

4. Shipping and Delivery

• Sellers are responsible for fulfilling orders promptly and ensuring they reach buyers within the promised delivery timeframe.

• Sellers must provide tracking information once the product is shipped.

• All shipments must be securely packaged to prevent damage during transit.

• Sellers must clearly communicate shipping charges and delivery times during checkout.

• It is the seller's responsibility to handle returns, refunds, or replacements as per our Return and Refund Policy.

5. Pricing and Payment

• AyurvediyaUpchar.com may charge a commission fee on the sale of each product listed on the platform. The percentage will vary based on the category and agreement.

• Payment for products sold will be made to the seller on a periodic basis (monthly, bi-weekly, or as per the agreement), minus the applicable commission and other fees.

• Sellers are responsible for setting appropriate taxes and complying with tax laws, including providing GST invoices, if applicable.

6. Customer Service and Dispute Resolution

• Sellers must provide excellent customer service and respond to customer inquiries in a timely and professional manner.

• In the case of product issues (defective, damaged, or incorrect products), sellers must address the matter directly with the buyer and offer resolutions such as refunds, replacements, or exchanges in line with AyurvediyaUpchar.com’s policies.

• Any disputes that cannot be resolved directly between the buyer and seller may be escalated to AyurvediyaUpchar.com for mediation.

7. Seller Ratings and Feedback

• Buyers will have the opportunity to rate and leave feedback on the seller’s products and service.

• Sellers are expected to maintain high-quality service and products to ensure positive reviews and ratings.

• AyurvediyaUpchar.com reserves the right to suspend or terminate the seller account if consistently negative reviews or complaints are received.

8. Returns and Refunds

• Sellers must honor returns and refunds as outlined in AyurvediyaUpchar.com’s Return and Refund Policy. In general, buyers may request a return within a specified period, depending on the nature of the product.

• Products must be returned in their original condition, unused, and unopened (where applicable) for a refund or replacement.

9. Seller Account Suspension and Termination

• AyurvediyaUpchar.com reserves the right to suspend or terminate a seller account for:

  • Violating any of the platform’s policies or terms.

  • Repeated customer complaints or disputes.

  • Selling prohibited or illegal products.

  • Fraudulent activity or misrepresentation of product information.

  • Failing to fulfill orders or deliver products on time.

10. Changes to the Seller Policy

• AyurvediyaUpchar.com reserves the right to update or modify this Seller Policy at any time. We will notify sellers of any significant changes via email or through the platform.

• Sellers are advised to review this policy regularly to stay updated with any changes.

11. Indemnity

By selling on AyurvediyaUpchar.com, you agree to indemnify and hold AyurvediyaUpchar.com, its employees, agents, and affiliates harmless from any claims, losses, damages, liabilities, or costs arising from:

• The sale or use of your products.

• Any violation of applicable laws or this Seller Policy.

• Breaches of intellectual property rights or product recalls.

Conclusion

By registering and selling on AyurvediyaUpchar.com, you acknowledge that you have read, understood, and agreed to this Seller Policy. We are committed to building a trustworthy marketplace where sellers can grow their businesses while ensuring buyers receive quality products and services.

If you have any questions or need assistance, please feel free to contact us at support@ayurvediyaupchar.com.