1. Introduction

Welcome to Ayurvediya Upchar.

These Terms & Conditions govern your access to and use of the Ayurvediya Upchar website, online store and related services.

By accessing our website, browsing products or placing an order, you agree to comply with these Terms & Conditions.

If you do not agree with these terms, please do not use the website or place an order.

2. About Ayurvediya Upchar

Ayurvediya Upchar operates an online platform offering products across categories including:

• Natural Products
• Spices & Masala
• Selected Wellness Products
• Other permitted consumer products

The website may contain both:

A. Products offered under the Ayurvediya Upchar brand, and

B. Products offered by independent sellers through our marketplace, where applicable.

Seller-specific products may be subject to additional terms and conditions.

3. Product Information

We make reasonable efforts to ensure that product information displayed on the website is accurate and useful.

Product information may include:

• Product name
• Brand
• Ingredients
• Net quantity
• Product description
• Price/MRP
• Product images
• Usage information, where applicable
• Storage information
• Seller information, where applicable
• Other product-specific information

Actual product packaging, colour or appearance may vary slightly from images displayed on the website.

Customers should review the product information carefully before placing an order.

4. Natural, Herbal & Wellness Products

Some products available on the website may contain natural or herbal ingredients.

Information provided on product pages and through our blog is intended to provide general product or educational information.

Such information should not be treated as a substitute for professional medical advice, diagnosis or treatment.

Customers should consult an appropriately qualified healthcare professional for health-related concerns or before making decisions regarding medical treatment, medicines or supplements.

5. Spices & Food Products

Products classified as food, spices or masala are intended for their stated food-related use.

Applicable ingredients, quantity, storage, best-before/expiry and other information will be provided on the product packaging or product listing, as applicable.

Customers should review product labels and follow applicable storage and usage instructions.

6. Marketplace Sellers

Where marketplace functionality is available, independent sellers may list and sell their products through Ayurvediya Upchar.

Marketplace sellers are responsible for ensuring that:

• Their products are genuine
• Product information is accurate
• Required registrations/licenses are maintained
• Products comply with applicable laws
• Products are properly packaged and labelled
• Orders are processed appropriately
• Applicable customer complaints, returns and refunds are handled

Additional seller obligations are provided in our Seller Policy.

Marketplace e-commerce rules require relevant seller and product information to be made available to consumers.

7. Product Compliance

Products listed on Ayurvediya Upchar must comply with applicable laws, regulations and product-specific requirements.

Depending on the product category, sellers may be required to maintain applicable registrations, licences or approvals.

Ayurvediya Upchar may request supporting documents from sellers where reasonably required.

Products that appear to violate applicable laws or platform policies may be removed or restricted.

8. Prices

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges or other charges, where applicable, will be displayed or communicated during the purchasing process.

We make reasonable efforts to ensure that prices are displayed correctly.

If a significant pricing or technical error occurs, we may contact the customer before processing the order.

9. Orders

Placing an order on the website constitutes a request to purchase the selected product.

An order may be subject to verification and acceptance.

We reserve the right to cancel or decline an order where reasonably necessary, including situations involving:

• Product unavailability
• Incorrect pricing or technical errors
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Delivery restrictions
• Seller-related issues
• Product compliance concerns

If payment has already been received for an order that is cancelled by us, an applicable refund will be processed according to our refund procedures.

10. Payment

Customers may use the payment methods made available on the website.

Payment transactions may be processed through third-party payment gateways or payment service providers.

Ayurvediya Upchar does not control the internal processing systems of third-party banks, payment gateways or financial institutions.

Customers are responsible for providing accurate payment and billing information.

11. Shipping & Delivery

Orders will be processed and shipped according to the applicable shipping terms.

Estimated delivery times may vary depending on:

• Delivery location
• Product availability
• Seller processing time
• Shipping partner
• Weather or other unforeseen circumstances
• Other logistical conditions

For more information, customers should refer to our Shipping Policy.

12. Returns, Refunds & Replacements

Returns, refunds and replacements are governed by our Return & Refund Policy and any applicable product-specific conditions.

Customers should review the Return & Refund Policy before placing an order.

Nothing in these Terms & Conditions is intended to exclude rights available to consumers under applicable law. The Consumer Protection (E-Commerce) Rules contain requirements relating to returns, refunds, exchanges and related consumer protections.

13. Order Cancellation

Customers may request cancellation before an order is dispatched, subject to the applicable order status and cancellation conditions.

Once an order has been dispatched, cancellation may not always be possible.

14. Customer Responsibilities

Customers agree to:

• Provide accurate information
• Use the website lawfully
• Not misuse the website
• Not attempt unauthorised access
• Not submit fraudulent orders
• Not provide misleading information
• Follow applicable product usage and storage instructions
• Keep account/login information secure, where applicable

15. Seller Responsibilities

Marketplace sellers are responsible for their own products and related obligations.

Sellers must provide accurate information and comply with applicable laws and Ayurvediya Upchar's Seller Policy.

Repeated violations may result in product removal, account suspension or termination.

16. Intellectual Property

The website and its content, including where applicable:

• Logo
• Brand name
• Text
• Product descriptions
• Images
• Graphics
• Website design
• Blog content
• Other original materials

may be protected by applicable intellectual property laws.

Users may not reproduce, copy, modify, distribute or commercially use website content without appropriate permission.

17. Blog & Educational Content

Ayurvediya Upchar may publish articles relating to:

• Ayurveda
• Natural ingredients
• Traditional knowledge
• Wellness
• Health-related topics
• Lifestyle
• Other informational subjects

Blog content is provided for general educational and informational purposes.

It should not be considered personalised medical advice or a substitute for consultation with a qualified healthcare professional.

18. Prohibited Use

Users must not use the website to:

• Commit unlawful activities
• Attempt to gain unauthorised access
• Disrupt website functionality
• Upload malicious software
• Conduct fraudulent transactions
• Misuse customer or seller information
• Copy website content for unauthorised commercial purposes
• Engage in activities that may harm the website or other users

19. Website Availability

We aim to keep the website available and functional, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to:

• Maintenance
• Technical issues
• Server problems
• Security updates
• Third-party service interruptions
• Other circumstances beyond our reasonable control

20. Third-Party Services

The website may use third-party services such as:

• Payment gateways
• Shipping providers
• Analytics services
• Communication services
• Other technology providers

Use of such services may also be subject to the respective third party's terms and policies.

21. Privacy

Personal information collected through the website will be handled according to our Privacy Policy.

Customers should review the Privacy Policy to understand how personal information may be collected, used and protected.

22. Limitation of Liability

To the extent permitted by applicable law, Ayurvediya Upchar will not be responsible for losses resulting from circumstances beyond our reasonable control, including third-party service failures, shipping disruptions, technical interruptions or other unforeseen events.

Nothing in these Terms & Conditions is intended to limit any consumer rights or liability that cannot legally be excluded.

23. Changes to Terms

Ayurvediya Upchar may update these Terms & Conditions from time to time to reflect:

• Changes in our products
• Changes in marketplace operations
• Changes in website functionality
• Changes in business practices
• Changes in applicable legal requirements

Updated Terms & Conditions will be published on this page.

24. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer protection laws.

25. Contact Us

For questions regarding these Terms & Conditions, customers may contact Ayurvediya Upchar through the contact details provided on our Contact Us page.

Ayurvediya Upchar

Natural Products • Spices & Masala • Everyday Wellness