Support Policy for Ayurvediya Upchar

At Ayurvediya Upchar, we are committed to providing excellent customer service. Our support team is available to assist you with any questions or concerns related to your order, products, or experience with our website. Please read the following guidelines to understand how to contact us and what to expect from our support process.

1. Contacting Support

• Customer Support Email: [support@ayurvediyaupchar.com]

• Phone Number: whatsapp +91-9617228848

• Live Chat: Available on our website as soon as possible

2. Support Hours

• Our support team is available Monday through Friday from 9AM to 6AM IST.

• Requests made outside of working hours will be addressed during the next business day.

3. Order Issues

If you experience any issues with your order (e.g., incorrect item, missing item, etc.), please reach out to our support team within 7 days of receiving your product. We will:

• Investigate the issue promptly.

• Provide a resolution, which may include a replacement or refund.

4. Returns and Exchanges

• Eligibility for Returns/Exchanges: Products may be returned or exchanged within 15 days of purchase, provided they are in their original, unused condition.

• How to Request a Return/Exchange: Contact our support team with your order details and reason for the return or exchange.

• Processing Time: Once your return/exchange request is received, we will process it within 3-5 business days.

5. Product Support

If you need assistance regarding the use of our products, our support team can:

• Provide guidance on usage instructions.

• Answer any product-specific questions.

6. Refund Policy

Refund requests will be processed if:

• The product is defective or damaged upon arrival.

• A wrong product was shipped to you. Refunds will be issued via the original payment method and may take 5-7 business days to reflect in your account.

7. Technical Support

If you experience issues with our website (e.g., login issues, payment problems), please:

• Visit our [FAQ] page for common troubleshooting steps.

• Contact our technical support team via email, and we will respond to you within 24 hours.

8. Feedback and Complaints

We value your feedback! If you have any concerns or complaints regarding our products or services, please feel free to contact our support team. We will ensure your concerns are addressed promptly and effectively.

Feel free to adjust this template as per the specific needs and services of your business. Also, make sure to update the contact information and operating hours accurately before publishing it on your website.