Customer Support Policy

At Ayurvediya Upchar, we aim to provide a convenient and reliable shopping experience to our customers.

Our customer support team is available to assist with orders, products, payments, shipping, returns, refunds and general website-related queries.

1. Support for Orders

Customers can contact us regarding:

• Order status
• Order confirmation
• Order cancellation
• Shipping and delivery
• Tracking information
• Missing products
• Wrong products received
• Damaged products
• Product-related concerns
• Return or replacement requests
• Refund-related queries
• Payment-related issues

Please keep your Order ID available when contacting customer support.

2. Support for Products

For questions regarding products available on Ayurvediya Upchar, customers may contact our support team for general information available on the relevant product listing.

Product pages may include information such as:

• Product name
• Ingredients
• Net quantity
• Product description
• Usage information, where applicable
• Storage instructions
• Packaging information
• Seller/brand information, where applicable

Customers are encouraged to review the product information carefully before placing an order.

3. Marketplace Seller Products

Ayurvediya Upchar may offer products from independent sellers through its marketplace.

For marketplace orders, certain product-related queries may need to be reviewed by the relevant seller.

Our support team may coordinate with the seller to help resolve customer concerns regarding:

• Product quality
• Wrong product
• Damaged product
• Missing product
• Replacement
• Refund
• Product-specific information

Sellers are expected to cooperate with applicable customer service and resolution processes.

4. Shipping & Delivery Support

Customers can contact us if:

• The order has not been delivered within the expected delivery period
• Tracking information is not updating
• The package appears damaged
• The wrong package has been received
• A shipment is returned to the sender
• A delivery-related issue occurs

We will review the available order and shipping information and assist accordingly.

5. Returns & Replacements

For eligible return or replacement requests, customers should contact support with:

• Order ID
• Product name
• Reason for the request
• Photographs/videos, where applicable
• Other information reasonably required for verification

Return and replacement requests will be handled according to our Return & Refund Policy and applicable product-specific conditions.

6. Payment Support

Customers may contact us regarding:

• Payment failure
• Payment deducted but order not confirmed
• Duplicate payment concerns
• Refund status
• Payment-related order issues

Where a payment has been processed through a third-party payment provider, the processing time may depend on the relevant bank, payment gateway or payment service provider.

7. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact customer support as soon as possible after delivery.

Please provide clear photographs of:

• Product received
• Packaging
• Shipping label
• Damage, if applicable

This information helps us verify the issue and process the appropriate resolution.

8. Support Hours

Customer Support Hours:

Monday to Saturday
9:00 AM – 6:00 PM IST

Support requests received outside these hours may be reviewed on the next available working day.

Response time may vary depending on the nature of the query and information required from shipping partners, sellers or payment providers.

9. Contacting Customer Support

Customers can contact Ayurvediya Upchar through the contact details provided on our Contact Us page.

When contacting support, please provide:

• Full name
• Order ID, if applicable
• Registered mobile number/email
• Product name
• Description of the issue
• Relevant photographs or documents, where applicable

Providing complete information helps us resolve queries more efficiently.

10. Customer Support for Product Information

Our support team can provide information available from the product listing and seller/brand documentation.

However, customers should not rely on customer support as a substitute for professional medical advice.

For health-related concerns, medical conditions, allergies, pregnancy-related questions or medication-related decisions, customers should consult an appropriately qualified healthcare professional.

11. Complaint Resolution

We aim to address customer complaints as efficiently as possible.

Depending on the issue, resolution may involve:

• Clarification
• Replacement
• Refund
• Seller coordination
• Shipping investigation
• Payment investigation
• Other appropriate action

The final resolution will depend on the nature of the issue, product-specific conditions, available evidence and applicable policies/laws.

12. Marketplace Seller Support

Approved sellers may contact Ayurvediya Upchar regarding:

• Seller account issues
• Product listing issues
• Order processing
• Seller payouts
• Customer complaints
• Returns and refunds
• Documentation
• Platform-related technical issues

Seller-related matters may be handled separately according to the applicable Seller Policy and seller agreement.

13. Feedback & Suggestions

We value customer feedback.

Customers can share suggestions regarding:

• Products
• Packaging
• Website experience
• Delivery
• Customer service
• New products they would like to see

Feedback helps us continuously improve our products and services.

14. Policy Updates

Ayurvediya Upchar may update this Customer Support Policy from time to time to reflect changes in our services, products, marketplace operations or applicable requirements.

Any updated version will be published on this page.

Ayurvediya Upchar

Natural Products • Spices & Masala • Everyday Wellness

Customer Support:
Please use the contact details provided on our Contact Us page.